- • To benefit you from a fast and accurate transaction, please use our product item numbers.
- • Herbal formulas are available in capsules, granules and tablets.
- • Single herb is available in granular form only.
- • No minimum order. Regardless of the size of your order, your professional discount remains the same. This is our way of saying we always appreciate your business.
- • Herbal Dispensary Service: For quality assurance purposes, custom prescriptions can only be ordered by fax or email to ensure accuracy.
- • We can custom-make formulas in granular form for orders of 100 grams or more, or in convenient capsule form for minimum orders of 200 grams (four bottles), or in increments of 200 grams.
- • All special formulas are non-returnable and non-refundable. Granular orders require at least 2 days and capsule orders require at least 3 days to complete. We will inform you if there is a delay in shipment.
- • The products herein are sold to health care providers who are authorized to sue herbs within their scope of practice and students of traditional Chinese medicine. Proof of license or certifications is required.
- • We can only guarantee safety and quality of the products when they are correctly prescribed and administered.
- • Online secure ordering is available 24/7 at sunten.com with quick and easy access to information.
- • Professional consultation is available by calling toll free at 1-800-333-4372
- • Patient safety is our utmost priority. We reserve the right now to sell any of the products to our customer if there are any concerns that the patient’s health may be adversely affected.
Pricing, Discounts Availability
- • We take pride in maintaining reasonable prices but due to fluctuations in world-markets, currency exchange rates and other factors beyond our control, prices are subject to change without notice. Visit sunten.com for current pricing.
- • Volume discounts are available on SUN TEN products only. Please contact customer service for more information.
- • Backorders: Occasionally some products may be unavailable beyond our control. However, we will do our best to find replacement products.
- • We accept Visa, MasterCard, American Express and Discover credit cards.
- • When placing your order, please include your name exactly as it appears on your card, the card number, the expiration date and the billing address of the card holder.
- • You may prepay, use your credit card, or ask us to ship COD (Cash on Delivery). Credit terms can be established by submitting a credit application. Please contact customer service to request an application.
- • COD Fees: The COD fee is based on the UPS current rates. Please note that COD orders are not available on drop shipments.
- • A $20.00 fee will be assessed on all returned checks.
- • Please review our full Term & Conditions before placing your order.
- • Orders placed before 1.00pm PST are shipped the “same day”, provided that all your requested items are available.
- • All orders are shipped via UPS Ground unless otherwise requested. Shipping fees are charged according to the current UPS and UPS rates plus a $2.50 handling fee.
FREE UPS Ground Shipping: Available for qualifying orders over $125, destination within California.
FREE UPS Ground Shipping: Available for qualifying orders over $200, destination outside of California, within the continental United States.
Orders can be sent directly to your patient upon request. Invoices are always sent to the practitioner unless otherwise instructed.
• Please notify our staff immediately upon receiving damaged, defective, and shipment error products. They may be returned for replace-
ment or credit.
• Unopened products can be returned for credit within 90 days of purchase after you have called us for a return authorization number.
• Please have your invoice number available when calling regarding a return.
• Returned products are subject to a 15% restocking fee.
• Opened, marked or tagged merchandise cannot be returned or exchanged.
• Special Formula Dispensary products cannot be returned or exchanged.
Please review our full Terms & Conditions.
Hours of Operation
• Monday - Friday, 8:30 am - 5:00 pm Pacific Time (PT).
•New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, and Christmas Day.