A: Our formulas are available in either capsules, granules or tablets. Please note that some formulas might not be ready-made in your preferred form. We would ask you to place a special formula order in such a case.
A: With the exception of TCM books, all TCM products require a valid health care provider license. A valid health care provider is an individual who is authorized to prescribe and administer herbs. Proof of license or certification is required.
A: We take pride in maintaining reasonable prices but due to fluctuations in world-markets, currency exchange rates and other factors beyond our control, prices are subject to change without notice. Please regularly check our site for the latest up-to-date prices.
A: Unopened products can be returned for credit within 90 days of purchase after you have contacted us for a return authorization number. Please have your invoice number ready when calling for a return. Returned products are subject to a 15% restocking fee.
The name change on the labels aligns with the US Food and Drug Administration (FDA) requirements to provide more accurate and comprehensive information to consumers regarding the product/ingredient composition.
Not necessarily. While the name on the label has changed to comply with FDA regulations, the product/ingredient itself remains the same. We are committed to maintaining the quality and standards that you have come to expect.
A: The United States Pharmacopeia (USP) provides guidelines for heavy metal testing and standards to limit elemental contaminants in dietary supplements. The USP standard, effective from January 1, 2018, replaced the century-old USP method, introducing advanced techniques for elemental contaminant determination. The primary focus is on four elements of toxicological concern: arsenic, cadmium, lead, and mercury. The Permissible Daily Exposure (PDE) limits are arsenic (inorganic) 15 µg/day, cadmium 5 µg/day, lead 5 µg/day, mercury (total) 15 µg/day. These limits ensure more accurate, precise, and quicker results, while also considering unexpected elemental contaminants for better compliance.