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Practitioners: FREE Shipping on orders $125+
Practitioners: FREE Shipping on orders $125+

Help Center

FAQ

General

Q: What are your hours of operation?

Q: What holidays do you observe?

Ordering

Q: Which forms are your herbal formulas available in?

Q: What forms are your single herbs available in?

Q: Are there any minimum order quantities (MOQ) for ordering stock items?

Q: Do you accept custom prescriptions?

Q: Can you custom make formulas?

Q: Do I need a license to buy your TCM products?

Q: What is your policy on patient safety?

Pricing, Discounts & Availability

Q: Why do your prices sometimes change?

Q: Are volume discounts available?

Shipping

Q: What shipping methods do you have?

Q: Are there any discounts on shipping?

Q: I am a practitioner. Can I drop-ship orders directly to my patients?

Payment

Q: What credit cards do you accept?

Q: Do you accept purchases on credit?

Q: What is the fee on returned checks?

Return Policy

Q: Can I return any damaged or defective products, or ones with a shipment error?

Q: Can I return an unopened product?

Q: What cannot be returned or exchanged?

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